Privacy Policy
Effective date: 14 September 2026
This Privacy Policy explains how Lakewood Transworld ("CargoGO", "we", "us", "our") collects, uses, and protects information when you use the CargoGO mobile app (iOS and Android) or this website. By using CargoGO, you agree to the collection and use of information as described here.
Information we collect
When you create an account and use CargoGO, we collect:
- Account information: your name, phone number, email address, birth month, and destination country preference.
- Profile photo (optional), if you choose to add one.
- Pickup and destination addresses you save for creating shipments.
- Shipment and order information: package details (size, weight, declared value, declared contents), freight type, pricing, and delivery status for each order you place.
- Communications: notifications we send you about your orders.
We do not collect precise device location, and we do not use advertising trackers in the CargoGO mobile app.
How we use your information
- To create and manage your account, and verify your identity via SMS one-time passcode.
- To create, price, process, and deliver your shipments.
- To communicate with you about the status of your orders.
- To provide customer support.
- To maintain the security and integrity of our services.
How we share your information
We do not sell your personal information. We share information only as needed to operate CargoGO:
- Service providers: we use Google Firebase (authentication, database, and file storage) to run the app. Firebase processes data on our behalf under Google's own data-processing terms.
- Our staff: Lakewood Transworld staff access order and contact details to fulfil and support your shipments.
- Legal requirements: if required to comply with applicable law, regulation, or legal process.
Data retention
We retain account and order information for as long as your account is active and as needed to fulfil shipments, meet legal and accounting obligations, and resolve disputes. You can request deletion of your account and associated data at any time — see "Your rights" below.
Data security
We use industry-standard safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights and choices
You can review and update most of your account information directly in the app's Profile screen. You may also contact us to request access to, correction of, or deletion of your personal information, using the details below.
To delete your account and associated data, visit our Account Deletion page.
Children's privacy
CargoGO is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
International data transfers
Our service providers may process and store information on servers located outside Kuwait. Wherever your information is processed, we require appropriate safeguards to protect it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date above.
Contact us
If you have questions about this Privacy Policy or your information, contact us at privacy@lakewood-tw.com, or visit lakewood-tw.com.