Delete your account

How to request deletion

Send an email to privacy@lakewood-tw.com from the email address or phone number linked to your account, with the subject line "Account Deletion Request". Include your full name and registered phone number so we can locate your account.

What gets deleted

Once we verify your request, we will delete:

• Your account profile — name, phone number, email address, birth month, and photo.
• Your saved pickup and destination addresses.

We process deletion requests within 30 days. Some information — such as completed order and payment records — may be retained for a further period where required for accounting, tax, or legal obligations, after which it is also deleted. Retained records are used solely to meet those obligations and are not used for any other purpose.

After deletion

Deleting your account is permanent and cannot be undone. You will no longer be able to sign in, and any in-progress shipments should be resolved before requesting deletion, as we may be unable to service them afterward.